We guarantee every product that we make. When you buy our goods, you're buying products that are made to last. If at any time your Raw Materials Design product fails due to a manufacturing defect, just return it to us and we will either repair or replace it.
Just use our Contact form to describe the problem and send us your email address and telephone number. We'll contact you with instructions on how to send your product back. It's hard to imagine anything being easier.
Our $5.00 flat-rate ground shipping policy applies to all U.S. retail orders. Express shipping options are also available at the bottom of the checkout screen. We will ship all in-stock orders within 5 business days after the order has been placed. If the product(s) you ordered are out of stock, we will notify you immediately and give you an estimated availability date.
We accept returns or exchanges for retail orders within 15 days of purchase. You are responsible for return shipping charges. Returned products must be unused, unlaundered and include the original packaging. We reserve the right to refuse a refund or exchange if the product is returned beyond 15 days of purchase, damaged through neglect or abuse, laundered, or returned without its original packaging.
Please use our Contact form to tell us what product you'd like to return or exchange and to send us your email address and telephone number. We'll contact you with instructions on how to send your product back.
If you purchase products on our site, you will be asked to provide personal information such as your name, email address, etc. Some of that will be retained in our records or for future use in communicating with you. However, we keep all of the personal informationyou provide in strictest confidence and will not disclose it to others or use it for different purposes. Period.
The credit card information you enter when purchasing our goods is encrypted by our card processing company (Intuit) using the strongest available technology. The only payment information of yours we see are the last 4 digits of your card number.
When you visit the front page of our site, you may be prompted with a pop up asking to you to sign up for our mailing list. The pop up script installs a simple 'cookie' on your computer indicating the date of your most recent visit. On subsequent visits, the script looks for the cookie to determine whether or not to display the pop up again. In any case, the cookies are benign and do not collect or transmit any other information from your computer.